Innovation Tools – Empathy Mapping

Good business demands an in-depth understanding of people: your customers, partners and other stakeholders. Empathy mapping is a fun and… View

Innovation Tools Series: Photo Diaries

Uploaded to SlideShare a little while ago, we're finally catching up with ourselves on the blog, so here is the… View

The little inbox itch

I'm working hard. In the zone. I'm focused. I'm distraction free. Then there's this itch. This little inbox itch. Have… View

3 top tips to humanise your organisation

A little while ago, I wrote about the need to recognise that every organisation is—in reality—the sum of its people and… View

We’re all human—even our organisations!

Picture in your mind a large, American manufacturing company. Here is their story... [A group of experienced] managers sit in… View

The wrong kind of time for strategic development

In February 1991, when British Rail claimed "the wrong kind of snow" was to blame for disruption to their services,… View

Breeding success—a failure how to

Last week, I wrote about how nothing breeds success like failure but ended on a crucial question: How? How do we… View

Nothing breeds success like failure

It is an inevitable and unavoidable truth that we will all, at one time or another, fail. Individually. Collectively. Personally. Organisationally. But the… View

Choosing toothpaste shouldn’t be this complicated!

Toothpaste aside for a moment, I'd love to share with you an idea that I've been mulling over for nearly… View

Learning: the excitement and the frustration

Learning is a key part of what I do. I'm learning and developing my own skill-set all the time. I… View

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