Posts tagged with “customer service”

The power of subtraction

Much of the time, instigating change within a business is about new initiatives and new improvement projects. However, what starts… View

It’s the little things that make a big difference

For those of you who use Facebook and Twitter, you're likely to have come across the story of Lily Robinson,… View

The (only) 5 ways to increase your profits

I went to the Barclays 'Let's Talk More Profit' seminar in the latter half of last year and have been… View

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